This issue of our terms and conditions supersedes all previous issues and
applies to all orders placed with UK Coasters Ltd.
Confirmation of an order by a purchaser constitutes acceptance that these
terms and conditions are the only ones that apply to the contract.
Please also see our privacy policy for matters relating to data protection and electronic communications.
All orders should be placed in writing on a purchase order
signed by the purchaser or an authorised officer of the purchasing company.
We are not bound by any terms and conditions in the purchaser's own purchase
order that are at variance with our own terms and conditions.
We accept payment in GBP [pounds sterling] only.
Payment terms are pro-forma unless credit terms have been agreed in advance of the order being placed. Once approved, accounts must be settled within 30 days of invoice date or when the agreed credit limit is reached, whichever is the sooner.
No orders will be accepted from purchasers with accounts that remain unpaid after payment is due or that exceed their credit limits. We reserve the right to charge 4% over HSBC base rate on overdue accounts and/or the costs of collection of monies due via third parties.
All prices are quoted excluding VAT, which will be charged at the prevailing rate at the time of invoicing.
Delivery of custom-made products to a UK address will normally
be within 28 days of receipt of order.
Delivery of stock products to a UK address will normally be within 7 days
of receipt of order.
Delivery dates are never guaranteed and no liability can be accepted for
any loss arising from delays in delivery.
The lead time for delivery to non-UK addresses will be advised prior to
any requirement to confirm an order.
Unless agreed otherwise, delivery will be charged at cost.
Claims for shortage or damage must be made within 7 days of delivery.
If a product has export restrictions, this information will
be displayed on the product description page.
All delivery charges are quoted for UK delivery. If delivery is required
for outside the UK please contact us.
Offensive, improper or undesirable images or texts will not be reproduced.
We will not reproduce any image or text if we believe that
by doing so we will be breaching copyright.
Artwork originated or adapted by us to produce product for a purchaser remains
our property.
We reserve the right to alter the specifications of our products at any time.
We reserve the right to alter stock product prices without notice.
Quotations for custom-made product are normally valid for 30 days from the date of the quote.
Orders may not be cancelled or reduced without agreement
and the payment of all costs incurred plus a 15% administration charge.
For the absence of doubt costs incurred could include time spent on artwork
preparation and printing.
We reserve the right to sub-contract the manufacture of any goods supplied under these terms and conditions.
Please note stock product is normally supplied on a firm sale basis with no return facility; however occasionally in sales promotions or as part of negotiated preferential terms we may offer a Sale or Return (SoR) agreement. Custom-made products are always supplied on a firm sale basis with no return facility. It would be extremely unlikley for us to agree to a SoR agreement for custom-made product and then only under exceptional circumstances.
Unless, as part of negotiated preferential terms, a deviation has been agreed prior to the start of an SoR agreement these are the additional terms that apply to SoR sales;
SoR goods are invoiced and paid for at the time of ordering in the ususal
way.
Items must be conspicuously displayed, in any display stand supplied by
us, throughout the full sale or return period.
If replenishment stock is ordered, the market for the product or product
group has been proved and the SoR agreement is over and all goods become
a firm sale.
SoR agreements are for six months and goods to be returned must be agreed
at the end of this period and returned to us within fourteen days.
All goods, including any display stands, are returned at the customer's
expense.
All goods, including any display stands, must be returned in a good, 'as
new' condition suitable for re-sale.
For existing customers a credit note will be issued for the returned goods.
For new customers goods will be refunded.
No refunds will be made on custom-made product unless the
product is faulty or is not as per proof.
Refunds on stock products will be made if the product is faulty or not as
described in our marketing.
Non-faulty stock product may be exchanged for other stock product subject
to the purchaser paying inbound and outbound postage.
All goods remain our property until paid for in full however
the risk in the goods passes to the purchaser on delivery.
Purchaser's artwork and/or printed material held by us are held at the purchaser's
risk.
Unless requested to the contrary, all product is labelled on the reverse with manufacturer information labels. Where appropriate products are labelled with product care information. If manufacturer information labels are not required, the purchaser must advise us at the time of ordering.
Samples of our work undertaken for other clients are freely available on request. Samples produced from the purchaser's own artwork are available but may be charged if any artwork preparation is required. Any such charge may be refunded on receipt of an order.
We reserve the right to make additional product from any order to use as samples to illustrate our work to third parties. Purchasers who do not wish us to use their product for this purpose should advise us at the time of placing their order.
All prices are subject to finished artwork being supplied
in an agreed format that requires no additional work from us.
Artwork creation and/or alteration will be charged at £50 per hour.
Proofs are supplied for the purchaser's written approval. We take no responsibility for errors subsequently found in work that had been approved at this stage.
We take no responsibility for colour matches if orders are placed and confirmed without requesting a proof for approval.
No warranty is given that any product supplied by us is suitable for any specific purpose.
Any responsibility for loss or damage caused by the goods shall be limited to the value of the goods.
We cannot be held responsible for any failure to supply or delay in supplying goods caused by circumstances that are beyond our control.
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